Refund policy

At Tiara Luxa, we take pride in delivering quality jewellery and a smooth shopping experience.

 

Return Policy

Due to hygiene and quality standards, returns are handled with care.

 

When Returns Are Accepted

Returns are accepted only if:

• The item is faulty or damaged

• To be eligible for a replacement, customers must provide a full, unedited opening video of the consignment. The video must be submitted via email (support@tiaraluxa.com), sms or whatsapp to to +61 494 572 165 within 24 hours of receipt.

• The item is unused, unworn, and in original packaging

• Once assessed, we will offer:

  • A replacement, or

  • A store credit, depending on the situation.

 

Return Shipping

• Customers are responsible for return shipping.

• We recommend using tracked shipping, as Tiara Luxa is not responsible for lost return parcels